Sears Saga

If you will recall my lovely episode of my credit card nightmare with Sears from a few weeks ago I just want to warn everyone again. Do not, I repeat, do not, exchange your department store credit card for a Mastercard. Not only does Mastercard not care about you as a customer, but they screw everything up so badly that your personal credit may be affected (mercifully mine was not). As well, my experience with Sears has been less than stellar. They have left me to messages on my voicemail advising me that they would “check in to the situation”. The second one advised me that they had reversed my late fees – well thank you very much for nothing. I shouldn’t have had late fees if they had transferred my credit from the old card when I first instructed them to do so. Furthermore, they should never have been harassing me at home with numerous, I mean numerous, phone calls about a non-existent outstanding balance.

I am not impressed. What did I expect from the Sears head office? I think a proper apology would be in order. I think reinstating my store credit card would have been nice. Failing that, what about the fact that I still don’t have the supposed Mastercard?

I’m sorry but I have no plans to shop in Sears anymore and their catalogues will be going straight into the garbage can at the post office.

Sears shoppers out there take warning, don’t be fooled by the cashier who tries to switch you to a Mastercard – the 10% saving is not worth the aggravation I have had to go through, that is for sure.

Sears really has no idea of the kind of customer they lost in me. I have been such a strong advocate of shopping at Sears because they do have a lot of products that are Made in Canada and I used to tell my girlfriends about it since many of them prefer buying Canadian products.

And one last thing – do I feel sorry that American companies are taking over our Canadian businesses? Not one jot. Both Lord & Taylor and Macy’s customer service departments have been fantastic. No attitude, no belligerence, just a very nice person who helped me through the exchange dollar situation.